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Call Center Manager
Call Center Manager 9.0.5   
... up effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, along with easy ... Performance Quality -Easy call monitoring and recording -Whisper coaching capability enables live-call agent coaching and training that ...
Freeware
tags: agent management, agent monitor, call center, call center management, call center report, call center software, contact center, contact center software, telemarketing, telemarketing software, predictive dialer, FTC's Safe Harbor requirement

Voicent Call Center Manager
Voicent Call Center Manager 9.2.0   
... speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call ... Performance Quality Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that ...
Demo | $2 499.00
tags: manage call center, outbound calling pace, measure workload, call center, workload, calling pace
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